Refund policy

Updated 26 September 2026Version 2026-09-26

This policy explains when you can get your money back for a TestPlatform pass, and how.

1How passes are paid

A pass is a one-time payment. It does not renew automatically, so you are not charged again unless you buy another pass.
Prices are shown in Indian rupees before you pay.
The amount shown is the amount charged. There are no extra charges at checkout.
Payments are handled by Razorpay.

You get a full refund if:

you were charged twice, or
you were charged for a checkout that failed or expired, or
you ask within 7 days of buying the pass, and you have not started any paper using that pass.

There is no refund after you have started a paper using the pass, or after 7 days from buying it.

There is one exception. If a fault on our side stopped you taking a scheduled paper, we will extend your pass or refund the part you could not use.

If your organisation withdraws a pass that was paid for, the payment can be refunded.

Invite credit cannot be refunded as cash.

If an order that was paid partly with invite credit is refunded, the credit goes back to your account.

Find the order reference. It is printed on the invoice you can download from your Account page, under Passes and receipts.
Email newshiksha@iitmandi.ac.in with the order reference.

You can also ask your organisation.

Approved refunds go back to the payment method you used, through Razorpay.

Banks usually take 5 to 7 working days to show the money in your account.

Our Terms of service explain how passes work.